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Replies for tickets on suppota

Reply to: tickets(317805)

Got it. I just created a staging copy, so everything is how it is on the live website.

URL: https://staging4.illuminatecolorado.org/login

Username: EventON

Password: tQpfSKd3XGMGqv1%vBcL0v6!

Reply to: tickets(317797)

When you add a location, you must add Location Address as well:

Take a look at this test event:

https://staging11.swmnarts.org/events/test/

Reply to: tickets(312271)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

Reply to: tickets(317895)

Hello,

Your version of EventON is outdated. Please update to 4.4. It doesn’t need to add the API key anymore.

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(317841)

Amazing.  Thank you!  What did you have to do to fix it?  Is it something I can do in the future?

Reply to: tickets(317797)

Hi Artem ~

I installed the 4.4 update (see screenshot) but still don’t see a change on the frontend of the website. Get Directions still isn’t visible even after clearing cache and trying a different browser.

On the live site, I’m not even seeing a blank gray box where Get Directions should be showing.

Thoughts? Thanks!

Reply to: tickets(317895)

my purchase Code is http://catrine.pfauensohn.de/wp-admin/admin.php?page=eventon&tab=evcal_4

My login for Themeforest is:

catrinewilhelm

Password;

GuteZusammenarbeit2023&

 

Reply to: tickets(317621)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.