Replies for tickets on suppota
Ashan,
The customer says that no matter under which login they are logged-in, after they create a new event with Action User’s Submission Form, they don’t receive “You have a submission…” email, like this one:
https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2023/06/06094628/Screenshot-2023-06-06-at-18.45.47.jpg
For me it’s different. Every time I log-in and create a new event, I receive the email at no time.
Login info:
Could please try adding one and let us know if it works for you?
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Hello,
Please take a look at 312914. I replied there.
Your server’s timezone and EventON are different:
https://fairplaychambermusic.com/wp-admin/options-general.php
https://fairplaychambermusic.com/wp-admin/admin.php?page=eventon#evcal_001b
+1 or +2?
Could you also try adding fixed_month=”” with the correct month to the shortcode?
Just for now, please remove all the custom CSS code to make sure that everything works correctly.
After removing the CSS code, also change Week Starts on.
From your original question, you want to show only 7-11 July and that’s it, correct?
If you cannot reply to this ticket, just create a new ticket with answers and questions.
Please check now. It should work.
yes i was logged in as cagwuegbo
Ashan,
Not sure what’s going on.
This customer also says that there is something wrong with their ticket:
https://helpdesk.ashanjay.com/ticket/weeklyview-selected-week/
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!
Meanwhile please create a new ticket with your questions, so we can answer. Just create a new ticket anytime you need to reply.
Seems to be working on our test site:
https://dev2.myeventon.com/test-61/
Can we take a look at wp-admin? Please send us wp-admin access to your site as a private message for us to further assist your situation.
We can install both versions if you can send us FTP access to your website as a private message.
Did you purchase and install the add-on?
https://www.myeventon.com/addons/event-lists-extended/
It is required.