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Replies for tickets on suppota
Reply to: tickets(409865)
Hello,
I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!
Reply to: tickets(409864)
Hello,
Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.
Reply to: tickets(409759)
Any update here?
Reply to: tickets(409851)
(And if I hit ”sync count” on the capacity 10 event, that triggers the system to offer the available space to party B.)
Reply to: tickets(409851)
More info:
I created a new test event with a capacity of 10 (defiancelibrary.org/testing). I registered 10 attendees, then added two waitlisted registrations: Party A requested 3 spaces, and Party B requested 1 space. After canceling one registered attendee, the event showed 1 available space on the public calendar but did not promote Party B. I expected the system to skip Party A (which could not fit) and automatically promote Party B (which could). This is inconsistent with a separate test using a capacity-1 event (defiancelibrary.org/testing2), where the system correctly skipped an oversized waitlisted party and promoted the next party that fit.
Reply to: tickets(409638)
Hello,
Could you please use this email for our account: marketing@asi.sfsu.edu
Let me know if there are any issues with using this one! Thanks!
Reply to: tickets(409799)
Hello,
Seems to be working on our test site with 5.0.12 installed:
https://dev2.myeventon.com/events/test-13/
After updating the plugin did you clear the cache plugin on your website? If you have one.
Reply to: tickets(409831)
Hello,
1. I refreshed permalinks, so Locations/Organizers work now:
https://runwaylive.com/wp-admin/options-permalink.php?settings-updated=true
2. In order to increase the performance, please try following
https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/
Also go to EventON > Advanced > try a different Select event calendar WP Query method. On the same page, try enabling ”Cache calendar events list data”.
If you are referring to Edit Event pages, please try the instructions mentioned in this documentation, to figure out if the theme or any other plugin can cause the issue.
3. Google Maps. Let’s fix the performance issue first.
Reply to: tickets(399216)
Hello,
Current version autoupdates automatically from Plugins, so please update to 5.0.12.
To update eventon to latest version: (If auto update works, please try that from with your website plugins page)
1. If you purchased eventON from codecanyon > Go to EventON Full page and verify your purchase to get a free copy of eventON latest version and move your purchase over to myeventon.com.
2. If you already purchased eventON from myeventon.com go to My Account > Downloads and get the latest version copy.
Once you have the latest version zip file. Then you can go to your website > make sure ”Delete eventon settings & data when EventON is uninstalled” is De-slected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Follow us on X to get real-time announcements on updates!