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Replies for tickets on suppota

Reply to: tickets(398428)

Thank you Omar for informing us of your findings. 

code: https://dev2.myeventon.com/codeshare/OuQgnHUjQR9Q

Simply replace the aria label on this file with this code: aria-label='{$this->get_aria_label($ff)}’

if you feel comfortable, please apply this update otherwise it will be in the next version of eventON.

Reply to: tickets(398034)

Capabilities on the screenshot is only for Action User, I am afraid.

You need to either change the role or change Editor’s capabilities using a special plugin. For example,

https://supporthost.com/wordpress-user-roles/#1-create-and-edit-word-press-user-roles-with-members

Reply to: tickets(398397)

Hello,

Could you send us Order ID of the purchase?

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(398244)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Reply to: tickets(398415)

Hello,

Please send us wp-admin access to your site from “Access Info” box on right side menu, to further assist your situation.

Could you send us failed orders?

Please also go to wp-admin > Pages > find Checkout page > make sure that it uses the defatult WooCommerce shortcode:

[woocommerce_checkout]

Also make sure to use autocomplete functionality of EventON and not WooCommerce’s plugin. Go to EventON > Checkout > use “Enable auto complete ticket orders”.

Reply to: tickets(398252)

Please send us wp-admin access to your site from “Access Info” box on right side menu, to further assist your situation.

Could you try going to EventON > Tickets >enable Always redirect individual WC ticket Product page to event page on frontend?

Not really sure how it’s possible that there is so many failed orders in a private event. So need to check wp-admin, if possible.

Reply to: tickets(398130)

From my web designer bfuhr123 We should also keep the Newspack team in the conversation. Here’s what I see:

The page and EventOn begins loading on mobileIt flashes the appropriate style, then the style gets stripped away — its a really quick jump or flashThis tells me that the Boost Plugin is still targeting styles that load after the Newspack defaults, so this plugin is getting overridden.