Archives: Replies

Hi Amanda,

Please clear your site cache and then check if you can see the changes.

Regarding activating the licenses, which addons do not have licenses activated?

Hi Grace,

You can use the addon below

https://www.myeventon.com/addons/repeat-customizer/

You can test the addon here

https://dev.myeventon.com/wp-login.php?redirect_to=https%3A%2F%2Fdev.myeventon.com%2Fwp-admin%2F&reauth=1

Login with: tester / pass

Thank you Ashan. It is, unfortunately, too late for the planned event but I will try it on a future event. Thanks.

Hello, Thank you…it is close. That is how we wanted the events to look, however the page is showing the page title bar which says “Events” with that gray background which we didn’t want on there. And for some reason there is a white border on the sides of everything now? When I go in to edit the page, it shows that I have selected Hide Page Title Bar. The image of the people on the very top should be the 100% site (extending to both sides) and the newsletter graphic is cut off. Those two things should look like this page here: https://snovalleypride.com/about/

I’m just wondering why I can’t go in and edit that page? It’s weird because when I first built it, it looked and worked great, now it’s a little messed up. Any thoughts on how to fix the page so it matches the rest of the site and why I would have lost control of being able to edit that page?

Thanks for your help!!

Ok this is urgent, we need to get it fixed by Friday. Please let me know if we need to pay for extra support so it’s fixed in time? Thanks

Hello Travis thank you very much for bringing this to our attention and terribly sorry about not getting back to you in time!!

kindly update to the latest version 2.9.3 https://docs.myeventon.com/documentations/changelog-rsvp-events/

should resolve this. You should be able to see the additional fields without having to do anything.

Whatever you type in the additional information field will show just as it is. no processing in there. 🙂 just FYI

User: Avada@me.com

Avada@21214563

Ashan,

The same on dev2:

https://dev2.myeventon.com/wp-admin/post.php?post=33569&action=edit

No additional fields:

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

Please see:

Reply to: 311163

[Replyto/311318]

Not sure if we can do anything from our side. It seems that moving DB completely broke everything.