
See attached, thank you
Replies for tickets on suppota

See attached, thank you
Hello,
Note: Auto ads from Google do not always appear, but for each user once every indefinite period.
You can stay on the page for a few minutes and then click on any event, the advertisement may appear.
Could you also give us admin? I cannot access https://kagstage.wpengine.com/wp-admin/plugins.php
Yes, the theme is ours, builded with Astra and Beaver Builder. We switched the theme and the the problem persists.
We have sent you access details (WP and FTP), can you please check what could be the problem? It is an emergency for us.
Thanxs again.
EventON doesn’t delete events just like that. Even if you enabled EventON > Auto move events to trash when the event date is past, it removes all past event, not just certain ones.
Please try restoring the backup, then wait and see if it’ll happen again.
can you switch themes and see if it loads?
is that a theme created by you?
Main Event Details are visible on my side:
Could you send us a screenshot?
As for your other request. Unfortunately, we unable to provide any kind of customizations, since it’s against CodeCanyons’ Support Policy. It seems that the only solution is to downgrade to the previous version of the plugin or modify the updated version of the template the same way as your previous version.
We can give you EventON 4.2.2, if necessary.
Hi Michael,
Which button are you referring to? I have looked and I don’t see any blue button. Please send a screenshot, it will really help.