Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Ashan,

The issue:

Reply to: 396641

The same on dev2:

https://dev2.myeventon.com/wp-admin/post.php?post=73662&action=edit

I cannot assign a different Woo product.

Ashan,

The color always stays white:

https://dev2.myeventon.com/test-51/

https://dev2.myeventon.com/wp-admin/admin.php?page=eventon#evcal_002sc

No matter which “Configure text color for colorful & Image eventtops” I select.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Please send us wp-admin access to your site from “Access Info” box on right side menu, to further assist your situation.

In the same box put your FTP access. If you don’t know where to get it, please send us a link to your hosting provider, so we can send you the guide.

Ashan,

None of their tickets with issues are currently live. We fixed all of them, most of which were fixed by either using the default theme or just checking the website with the cleared cache.

I tried to get more specific info on the issues, but no answer, unfortunately.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Hello,

Could you tell us more about your issues with the plugin and add-ons, so we can help?

Please also send us order ids of your purchases. While we are working on this, please cancel your subscriptions:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at EventON WordPress Page OR Codecanyon. Your review helps us a lot in continuing EventON improvements!

thank you that has helped – it still needs some styling added but I can see now where to find it.