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Replies for tickets on suppota

Reply to: tickets(303893)

here is a patch fix to resolve this issue. Strangely moving the eventstatus value higher up solved the issue.

Reply to: tickets(303715)

please read this for more info on license info for eventON .

https://docs.myeventon.com/documentations/licensing-eventon-products/

You will need to go to codecanyon to get eventON not myeventon.com 🙂

Reply to: tickets(303895)

It looks like a new version of EventOn plugin may have resolved this, disreagrd I will send another ticket if it persists

Reply to: tickets(303881)

Hi Jan,

Use the custom CSS code below to remove the shade

.evcal_evdata_row .evors_section.sec_shade{display:none;}

Please add the custom CSS code to “EventON Settings > Styles” and save changes. If you do not see the new style changes, Go to “EventON Settings > Styles & Scripting > Turn off write styles to header” Click save changes – to write the styles css code direct into page header. You can turn this off once the cache is cleared. 

Reply to: tickets(303877)

Hi Jonathan,

Please download the plugin again from Codecanyon and update the plugin again. Be sure to backup your site first using a plugin like this one 

https://wordpress.org/plugins/updraftplus/

Below is a tutorial on how to update the plugin safely.

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it.