Archives: Replies

I don’t think I can do that without making you an admin. Can you walk me through what needs to be done, instead?

  Just more information I received today from the Woo team  They Wrote

….

”Hi Rose,

 

From reviewing the code earlier, we found that the EventOn Tickets plugin directly used the WooCommerce
woocommerce_payment_complete_order_status
filter to complete all orders. A quick test to help you confirm whether
the plugin is the culprit is to temporarily deactivate the plugin and
place a test order to see whether the order status is updated correctly.

 

Of course, feel free to get back to us if we can help further after you hear back from the EventOn Tickets team.”

…

Hope this helps. 

(Yes I tested by deactivating and the behavior was normal after doing so,)

On the event with the name: 1/8 Buggy Offroad Nitro & EP 1st National Race / Terzudy Dirt Arena RC Χανιά

there are 3 attendees for now, but only from the admin panel one can tell what product variation they bought. Can I change this somehow so that next to their name the product they bought is shown?

Thanks a lot

Ashan,

The same on dev2:

https://dev2.myeventon.com/wp-admin/admin.php?page=wc-orders&action=edit&id=74827

Regular Woo product order autocompleted right after my purchase.

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Could you please provide me with the custom codes?

Access info given – set up a new user as admin for you – let me know if you have any trouble accessing the site.

Hello Raphael, sorry for the delay. Thank you very much for catching that. Allow us sometime to get this sorted out. 🙂

Hello Holger, Just jumping in here sorry for the delay. Your original message is in german and no one in our team speak german so we are using google translator to translate your message. Please correct us if we are wrong and if you could kindly respond in english we would greatly appreciate. 

Your translated message—

Specifically, our questions are:

Is there a way within EventON to automatically split a single event into multiple WooCommerce products upon purchase?

>> Unfortunately eventon can not split into mltiple woocommerce products, This would have to be done via custom codes.

Does EventON fully support Grouped Products, Bundles, or Composite Products?

>> It does not, it supports variable and simple products. You may need to add custom work to have it work with bundles or other product types.

If not: Are there any recommended hooks, filters, or workarounds for automatically adding additional products during the checkout process?

>> Please check the file eventon-tickets/includes/wc/class-wc-checkout.php for the available hooks and filters to connect into and run other codes during the event ticket checkout.

Our goal is to achieve a tax-compliant separation of VAT (7% / 19%) while still presenting a single, bookable event to the customer.

Hello Ana, this is on your website and creating custom repeats work fine for me. https://www.loom.com/share/da6d0f2482d54970a7882ca9da9579a1

Try hard refreshing the webpage by clicking Control Button + Shift + R on your browser. And see loading a fresh copy of your website will fix this on your website.