Archives: Replies

I just resetted the password new pass is: cUTxDq*YFTaaIb^pVzl0JGaS

This works fine on our end. please give it a try.

Yes, we always complete orders manually.

Hello,

Thank you for your messages!

I am going to escalate this ticket to our account manager to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Hello,

Did you enable EventON > Scripts & Styling > Load eventON scripts and styles only on eventON pages?

Could you check and let us know?

Hello,

Seems to be working on my side:

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Usually this fixes the issue:

https://docs.myeventon.com/documentations/increasing-wordpress-memory-limit/

Hello,

I cannot login because of ”Votre compte a été désactivé.”. Could you check and let me know?

Could you also let us know your versions of EventON and Tickets add-on? Please make sure to update them both.

Could you tell us more about how do you complete orders? Manually?

Hello,

Could you try going to

Billing

and try changing the email there?

If it won’t work, please send us the email you want to change to.

Hi, I’m trying to login and having an issue again… This time it says when ”No account found with that username or email.”

Apologies… I thought you were referring to the test event I have myself created – I didn’t realise you had created your own test event . I have now tested using your test event and the event link takes me to test.com.