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Replies for tickets on suppota

Reply to: tickets(301210)

Please send us wp-admin access to your site as a private message for us to further assist your situation. Also send us FTP access to your site as a private message, so we can perform several tests from our end.

Reply to: tickets(264012)

Hi there, quick question, I’ve created a new ticket but don’t see it listed in “My tickets”, is that normal? Thx.

Reply to: tickets(301506)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(298234)

I have added this and will monitor it to see if this continues or if this solves the issue. My question is, with modifying this file, how does that impact subsequent software updates? Will an update overwrite this, or will this be addressed in an update?

Reply to: tickets(301452)

Hello,

Please go to https://events868.com/wp-admin/admin.php?page=eventon#evcal_002 > EventTop Styles > Event Title font color (make sure to check other font colors as well). If you don’t see any change, EventON > Scripts & Styling > turn off Write dynamic styles to header > save settings > turn on Write dynamic styles to header.

Progress bar. Please go to https://events868.com/wp-admin/admin.php?page=eventon#evcal_004aa > add Event Progress Bar under Title.

Reply to: tickets(301520)

Hello,

Please make sure that you are using the latest version of Bookings add-on – 1.3.2.

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(301210)

I located the path you provided and inserted our code in but it still does not render the event details, time, location, etc.

This is the code we have been using for over a year that suddenly stopped working.

<?php
    get_header();
    $thumb = ”;
    $width = (int) apply_filters( ‘et_pb_index_blog_image_width’, 1080 );
    $height = (int) apply_filters( ‘et_pb_index_blog_image_height’, 675 );
    $classtext = ‘et_featured_image’;
    $titletext = get_the_title();
    $alttext = get_post_meta( get_post_thumbnail_id(), ‘_wp_attachment_image_alt’, true );
    $thumbnail = get_thumbnail( $width, $height, $classtext, $alttext, $titletext, false, ‘Blogimage’ );
    $thumb = $thumbnail[“thumb”];
    if ( ‘on’ === et_get_option( ‘divi_page_thumbnails’, ‘false’ ) && ” !== $thumb )
        print_thumbnail( $thumb, $thumbnail[“use_timthumb”], $alttext, $width, $height );
?>
<div id=”main-content”>
    <style>
        .et_pb_section.et_pb_section_0 .et_pb_fullwidth_header {
            background-image: var(–header-gradient), url(<?php echo $thumb?>);
        }
    </style>
    <div class=”et_pb_section et_pb_section_0 et_pb_fullwidth_section et_section_regular rf-hero-section section_has_divider et_pb_bottom_divider”>
        <section class=”et_pb_module et_pb_fullwidth_header et_pb_fullwidth_header_0 et_pb_text_align_center et-last-child et_pb_bg_layout_dark”>
            <div class=”et_pb_fullwidth_header_container center”>
                <div class=”header-content-container center”>
                    <div class=”header-content”>
                        <h1 class=”et_pb_module_header”><?php the_title(); ?></h1>
                    </div>
                </div>
            </div>
        </section>
        <div class=”et_pb_bottom_inside_divider” style=””></div>
    </div>
    <div class=”container”>
        <div id=”content-area” class=”clearfix”>
        <?php do_action(‘eventon_single_content_wrapper’); ?>
            <?php while ( have_posts() ) : the_post(); ?>
                <article id=”post-<?php the_ID(); ?>” <?php post_class(); ?>>
                    <div class=”entry-content”>
                        <?php do_action(‘eventon_single_content’); ?>
                    </div> <!– .entry-content –>
                </article> <!– .et_pb_post –>
            <?php endwhile; ?>
            <?php do_action(‘eventon_single_after_loop’); ?>
        </div> <!– #content-area –>
    </div> <!– .container –>
</div> <!– #main-content –>
<?php
get_footer();