Reply to: tickets(295973)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(295898)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! 

Reply to: tickets(282608)

Hi there, I am having an issue come up that was resolved a few months back. It was from this thread and it is copied below:

ISSUE

Events are disappearing on the same day of the event. My client wants an event to still show right up until the end of the show in the evening. Or better yet, just have it expire at midnight after show. I have tried playing with the timing setting but when a show starts, the event tile is gone..can’t get figured out. Your help would be much appreciated!

This is only happening for the After Dark performances that start at 11pm. They are disappearing hours before they even start.

See image attached for reference

Reply to: tickets(295238)

Ok I see whats going on. So you need the evoGenmaps() to not run on the website until the user approve of it. And then run it and load all the maps on the calendar. 

At the moment the function is called individually at several places. But in the next version I am hoping to kind of centralize it so we can do what you need. In the next version check the eventon_gen_maps.js file for updates and I will make sure to add some notes in there on how to do that πŸ™‚

Reply to: tickets(295630)

Hello Tara, sincere apologies about not getting feedback from me. Been super caught up with issues following the 4.2 update. Just finally seen the light now πŸ™‚ 

Let me know if you still want to go ahead with the refund. I am going to check your email and get back to you now πŸ™‚