Archives: Replies

Where can we check the issue? Could you send us a link?

Hello,

Are you logged-in on every device?

Please also try disabling W3 Total Cache.

Hello,

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

Could you go to Edit Event > Tickets > ASSIGN DIFFERENT WC PRODUCT AS TICKET PRODUCT > make sure that it’s assigned to a different product:

Also check if Edit Event > Tickets > Ticket SKU (Required*) is correct. 

I don’t know for sure, but I’d assume they have visited before. Is there a way to force clear the cache from my end or the hosting end? There shouldn’t be any events showing for August now.

Thanks!

Perfect! Do you need our help with anything else?

Hello,

You can either apply this patch:

https://docs.myeventon.com/patch-fixes/4-1-in_array-error/

Or go to EventON > EventTop > EventTop Main Day block fields > enable Event Day Name or any other you like.

We are going to include the fix to the next version.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

Ashan,

EventON > Download all eventON events. shows incorrect time + no TZID.

You are correct. Sorry for the delay.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.