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Replies for tickets on suppota

Reply to: tickets(287555)

Ok, while I didn’t think using SMTP would matter, it seems to have worked. However, I’m confused by what’s happening…

First, The Admin got an email that I’d have expected the first person in the waitlist to get (notice the time stamps in the attached images). Then the first person in the waitlist got an email that said they RSVP’d yes, but the count (even after syncing) didn’t change — nor did the status of that person.

Reply to: tickets(287565)

Thank you ! My sidebar is still displayed bellow the location page. And stretched.
Can we maybe remove of this page only ?
And How I can display my location list on my website ? I don’t find the shortcode.

 

Reply to: tickets(287555)

I guess I wasn’t clear enough… it is only the waitlist emails that aren’t being sent. I have a capacity of 10 for the event, and all 10 received confirmation. But the 11th or 12th who registered, never got any email about being on the waitlist.

Reply to: tickets(281863)

see long video sorry

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
this will allow us to pin point if a plugin or theme is causing the issue