Archives: Replies

Also – one more note, the critical error happens when using the shortcode “add_eventon_list”.

Here is a loom video of it happening: https://www.loom.com/share/fbade16f80484e51b46658bf73e7a051

 

Here’s our Site Health Info in case you need it:

`
### wp-core ###

version: 6.0
site_language: en_US
user_language: en_US
timezone: America/New_York
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: -1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/vhosts/slightsites.com/visitgrantsville.slightsites.com
wordpress_size: 68.77 MB (72111355 bytes)
uploads_path: /var/www/vhosts/slightsites.com/visitgrantsville.slightsites.com/wp-content/uploads
uploads_size: 110.77 MB (116153219 bytes)
themes_path: /var/www/vhosts/slightsites.com/visitgrantsville.slightsites.com/wp-content/themes
themes_size: 48.36 MB (50704224 bytes)
plugins_path: /var/www/vhosts/slightsites.com/visitgrantsville.slightsites.com/wp-content/plugins
plugins_size: 51.28 MB (53773572 bytes)
database_size: 15.64 MB (16400384 bytes)
total_size: 294.82 MB (309142754 bytes)

### wp-dropins (1) ###

maintenance.php: true

### wp-active-theme ###

name: Divi – Child Theme (Divi-child)
version: 1.0.0
author: Slight Revision
author_website: http://slightrevision.com
parent_theme: Divi (Divi)
theme_features: core-block-patterns, block-templates, widgets-block-editor, post-thumbnails, custom-background, automatic-feed-links, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, wp-block-styles, editor-style, widgets
theme_path: /var/www/vhosts/slightsites.com/visitgrantsville.slightsites.com/wp-content/themes/Divi-child
auto_update: Disabled

### wp-parent-theme ###

name: Divi (Divi)
version: 4.17.4
author: Elegant Themes
author_website: http://www.elegantthemes.com
theme_path: /var/www/vhosts/slightsites.com/visitgrantsville.slightsites.com/wp-content/themes/Divi
auto_update: Disabled

### wp-plugins-active (6) ###

Divi FilterGrid: version: 2.8.6, author: DiviPlugins, Auto-updates disabled
EventON: version: 4.0.6, author: AshanJay (latest version: 4.1), Auto-updates disabled
Gravity Forms: version: 2.6.4, author: Gravity Forms, Auto-updates disabled
Mailgun: version: 1.7.9, author: Mailgun, Auto-updates disabled
Surbma | Divi & Gravity Forms: version: 4.1, author: Surbma, Auto-updates disabled
WordPress Backup & Security Plugin – BlogVault: version: 4.78, author: Backup by BlogVault, Auto-updates enabled

### wp-plugins-inactive (4) ###

Anti-Spam by CleanTalk: version: 5.180.2, author: СleanTalk <welcome@cleantalk.org>, Auto-updates disabled
iThemes Security Pro: version: 7.0.1, author: iThemes, Auto-updates disabled
WP Rocket: version: 3.10.7, author: WP Media, Auto-updates disabled
Yoast SEO: version: 19.2, author: Team Yoast, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2021-10-14 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: File uploads is turned off
post_max_size: 64M
upload_max_filesize: 64M
max_effective_size: 64 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 137 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 6144
imagick::RESOURCETYPE_MAP: 137 GB
imagick::RESOURCETYPE_MEMORY: 69 GB
imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-1160.62.1.el7.x86_64 x86_64
httpd_software: Apache
php_version: 8.1.7 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 180
memory_limit: 256M
max_input_time: 120
upload_max_filesize: 64M
php_post_max_size: 64M
curl_version: 7.29.0 NSS/3.53.1
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 10.3.35-MariaDB
client_version: mysqlnd 8.1.7
max_allowed_packet: 16777216
max_connections: 151

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/vhosts/slightsites.com/visitgrantsville.slightsites.com/wp-content
WP_PLUGIN_DIR: /var/www/vhosts/slightsites.com/visitgrantsville.slightsites.com/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: false
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

`

Please note – the page submitted is working at the moment because we downgraded to EventOn 4.0.6 for the time being.

Thank you

sorry I have wrong password

email : iuverc@gmail.com
password: @Kaisersose1961

Great, thank you! I have another question regarding another matter (language), should I get another ticket?

login didn’t work for me- can you check the right username and password

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

or Please send us wp-admin access to your site as a private message for us to further assist your situation.

Please send us wp-admin access to your site as a private message for us to further assist your situation.
This info is asked when you create your first ticket- priority to answer tickets goes to those who give us access so we can quickly sort out those issues

theres limited support on weekends: but if I had acces to the site to see it on page then I could help

I can’t even view your site, and screen shots are not going to help

in myeventon>>>>settings>>>>event card design you can delete one of the share options

see video below

I’ve updated the time and am running the latest release but am still having the events disappear as soon as they start. I want them to stay until the end of the day. Can you help?