Archives: Replies

Hi Diego,

Which text do you mean is cut off? Would you mind sending a screenshot? It will really help in us giving you an accurate solution.

Hi Diego,

If you are having an issue, please create your own ticket so that we can troubleshoot the issue.

Hello,

We are glad your issue is resolved, if you have any further questions or concerns please feel free to create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon from your account > downloads. 

Cheers!

Hi Alyssa,

Thank you for your message, I am going to assign this ticket to Ashan and he will be able to take it from here. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! 

So, how would it make a difference than me giving you the permission to add/update/remove plugins from the test instance I’ve created?

https://test.ochoymedio.net/wp-admin

user: OCHOYMEDIO
pass: cjq7lQGGQ*wCDomfWwASJ@TU

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Okay, your IP isn’t blocked on the server.

However they have asked you to use Passive mode for FTP.

Let me know if what artem suggested resolve your issue.