Replies for tickets on suppota
Thanks – I’ve worked out what is happening.
I’ve added an extra field to the Ticket Information. Can I change the placeholder text for this field? How?
How can I hide the ‘Order Notes’ section just above the Additional Tickets info – I don’t really need it: https://stephm6.sg-host.com/checkout/
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Please follow this guide:
https://docs.myeventon.com/documentations/how-to-activate-eventon/
Go to wp-admin > EventON Settings > License > find Booking add-on > press activate > follow instructions.
PS. The license for http://kmwebsol.co.uk has been deactivated. See screenshot:
Hello,
The link (https://docs.myeventon.com/documentations/how-to-add-additional-fields-at-checkout/) is exactly what you need to add additional fields at Checkout.
Will the date export to CSV with the other ticket fields?
Please follow:
https://docs.myeventon.com/documentations/how-to-add-additional-fields-to-download-attendees-csv-file/
The booking license is showing as activated (but that was to the dummy domain) they can not use the booking module that I paid for because the license is associated with this website
www.highcliffecommunityassociation.co.uk/
I just need instructions as to how I add this license to this website, the license was renewed but I cant use it.
Where on the website can I add the license? Do I de activate it and then put it back in again?
Please advise
Thanks
Niki
Hi!
I just want to tidy up the export CSV as this will be used by my clients to track ticket sales and to make it easier for them. Is there a way to edit the column titles?
Hello,
We are very sorry for the delay.
That is added in the code to support for UTF-8 special characters where we had issues in the past with customers special characters not converting correctly.
Do you have any issues with it we can fix?
Hello,
That is added in the code to support for UTF-8 special characters where we had issues in the past with customers special characters not converting correctly. Do you have any issues with it?
From here: https://stephm6.sg-host.com/wp-admin/admin.php?page=checkout_form_designer&tab=fields§ion=additional