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From here: https://stephm6.sg-host.com/wp-admin/admin.php?page=checkout_form_designer&tab=fields&section=additional

Hi all. Here we are, please don’t forgive us.

There are only two fields enabled: Full Name (enabled by default) and Email Address (enabled from the settings):

There is no additional code within your WP installation that somehow affects Checkout. That’s why functions.php is empty.

That link takes me to the additional data settings page in EventON settings but I can’t see anything added here. I think I must have edited a file but I can’t see which one?

Hello there,

It’s been a week and I still haven’t heard back in spite of providing all the FTP details which was requested.

This is not the kind of professional behaviour that is expected especially when we are paying for the product.

see video below

Hello,

https://docs.myeventon.com/documentations/how-to-add-additional-fields-at-checkout/

The code always goes to functions.php of the main or child theme.

However, it seems that fields in your checkout (Ticket Holder #1) are added from:

https://stephm6.sg-host.com/wp-admin/admin.php?page=eventon&tab=evcal_tx#evotx2a

Hi David,

I see that the ticket is marked as resolved, please confirm, were you able to fix the issue?

Best regards,

Hello,

Do you have an SMTP plugin installed? If you don’t, I would advise that you install one like this one.

Let us know if this helps.