Archives: Replies

Ashan,

Please download the .ics file with the event and then import it to your Google Calendar.

Thank you for letting us know! Ashan will check this ASAP.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Can you upgrade your PHP version to at least 7.4+?

Hello,

Can we take a look at wp-admin? Please send us wp-admin access to your site as a private message for us to further assist your situation.

…we re-add ticket…

How do you do that? Could you elaborate?

I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

Ashan,

Please take a look at #383976 message.

The same issue:

https://helpdesk.ashanjay.com/ticket/calendar-ics-file-showing-incorrect-time-in-outlook/

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Good afternoon,

I got a call from a client that for one event date all the tickets had again jumped to sold out when tickets were not sold. I noticed that the plugin needed to be updated last evening and now that I have updated the plugin all tickets have been reset and adjusted.

I wanted to know if this has been an issue before where tickets change because of a update and how can this be prevented in the future.