Archives: Replies

Ashan,

Not sure why no issues on our test site:

https://dev2.myeventon.com/test-966/

Customer’s website (in Troubleshooting Mode the same issue):

https://fuerteventura.world/test/

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

The file: https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2025/05/19091011/evo_lang_L1.csv

But I cannot import it on customer’s website.

We are sorry about the issue. Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

If possible, please also send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Hello,

The website uses older version of EventON. We decided to change the loading design completely:

https://dev2.myeventon.com/test-965/

What’s your current shortcode?

Could you also update EventON?

I tried it. Change theme to standard, deactivsted EVERY plugin – no change. The translation doesnt come through.

But, like I said, 8 weeks ago, I guess, everything worked fine. Than something happend. 

Looks like, I can´t use your plugin anymore and my bought was the failure. I am frustated!

The shortcode:

[add_eventon_wv show_et_ft_img=”no” ft_event_priority=”no” hide_events_onload=”no” ux_val=”3a” etc_override=”yes” week_style=”1″ table_style=”1″]