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Hi,

Thank you for your response.

We’re using a payment gateway ( Windcave ), I assume when the payment fails, they are then given the option to use another card, as it takes a couple of minutes before the new Complete order is returned.

I can run some tests to see if that’s the case, but that would be my best guess at this stage.

Thanks,
Lee

We are testing from our end also then read the documentation. The documentation ways are can’t work. This issue cause from plugin side only check that resolved ASAP

It was very very slow so something was going on- glad we got it sorted- will test more of course

yes I’ll be testing over the night as well so we will keep it open

Looking much better Dave! I know what you mean about WordPress – gives me the shits too.

Would you mind keeping this ticket open for 24 hours? I’d like to go through it again tomorrow to ensure everything works as it should (ie directory listings and categories continue to appear as they should).

Apologies for being so pedantic about everything. I’m going to be running events on a new site I’m building  https://www.portnow.com.au/ and wanted to be sure Eventon is the right plugin to use. At this stage you’ve convinced me! Hope it’s compatible with the Newspaper theme I’m using for that install.

Cheers, Mike

looked over their plugins depending on what they say they might need to install https://wordpress.org/plugins/autocomplete-woocommerce-orders/
to avoid failed orders or pending orders

what I mean is when an order fails- how does it then become complete- they really should be doing a new order- not using the same order

how does an order fail and then complete?

Ok, but I also need to charge for the tickets. Can each RSVP and ticket be linked together? Only confirmed paid tickets should be a valid RSVP.