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Replies for tickets on suppota

Reply to: tickets(278764)

If you need it

FTP

Hostname: xn--h9j7a0c4cs2a.jp

Username: eventon@xn--h9j7a0c4cs2a.jp

Password:00QtMWN@Gb5VLQ3CY2W2

Port: 21

Reply to: tickets(278335)

I was comparing a site of mine that worked with an older version of EventOn with the new site which had the issues on the latest version. I simply replaced the class-evo-ajax.php file version 4.0.6 with class-evo-ajax.php version 4.0.3 and everything worked. Here is a link to the differences https://www.diffchecker.com/NANETLIh

My guess is it’s the difference in //start and end time. See image. Red is 4.0.6 and Green is 4.0.3

Can you please fix this moving forward, I use this on multiple sites and would love to be able to update them without worrying about creating an issue.

Reply to: tickets(276716)

see video below

I know how to get the calendars running so perhaps instead of trying to switch the staging to live- I just go into the live and make the changes there without stuffing around with the staging site anymore- its a shortcode change and some toggles and check boxes to fix the issue

the staging site has done its job in allowing me to fiddle with settings without effecting the live site- I know what toggles to make on the live site now

Reply to: tickets(278250)

Could you try connecting to the server with the provided FTP access login info? It doesn’t work for me.

Reply to: tickets(278627)

The error:

[02-Mar-2022 12:48:40 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function has_eventon_shortcode() in /var/www/wp-content/plugins/eventon-event-lists/includes/class-frontend.php:192

Stack trace:

#0 /var/www/wp-includes/class-wp-hook.php(307): evoel_frontend->register_styles_scripts(”)

#1 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)

#2 /var/www/wp-includes/plugin.php(474): WP_Hook->do_action(Array)

#3 /var/www/wp-settings.php(587): do_action(‘init’)

#4 /var/www/wp-config.php(97): require_once(‘/var/www/wp-set…’)

#5 /var/www/wp-load.php(50): require_once(‘/var/www/wp-con…’)

#6 /var/www/wp-blog-header.php(13): require_once(‘/var/www/wp-loa…’)

#7 /var/www/index.php(17): require(‘/var/www/wp-blo…’)

#8 {main}

  thrown in /var/www/wp-content/plugins/eventon-event-lists/includes/class-frontend.php on line 192

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Also make sure that you are using the latest version of Event Lists: Ext add-on.

Reply to: tickets(276716)

actually the staging site looks to be reset- all the changes I made seem to be gone- the additional plugin I added is not installed- I am going to have to redo all that