Reply to: tickets(278477)

Ashan,

Similar https://helpdesk.ashanjay.com/ticket/ico-file-not-adding-to-calendar-at-the-correct-time/

Reply to: tickets(278477)

We are sorry for the delay.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(276716)

and of course backup the site before pushing the staging site to live- happy to have a look at yur siteground backend

Reply to: tickets(278757)

Hello,

You need to update the page. The thing is that it’s kinda hard to catch when the calendar changes events, so page refresh is the most effective solution.

Reply to: tickets(276716)

The staging site looks fine- I think its more of a siteground staging site transfer issue than the actual staging site itself

it depends how you set up the staging site, I’m in Sydney Australia (hornsby)  if you trust me enough to go into siteground acccount to view the siteground backend

if you were getting 404 errors- you might need to simply resave your permalinks but I am happy to have a look

(staging sites can be set up differently on site ground you can do a full live to staging site or a partial live to staging which means the staging site still pulls database queries info from the live site that reduces resources) 

a couple of things before making the staging site live- have any events been added since the staging site was created? if so they wont be on the staging site so you’ll have to manually add them to the staging site and assign the right user

so you would need to open the staging and the live site and go to events within the dashboard and compare as they appear in order of adding in the backend

Reply to: tickets(278764)

Hello,

Could you try following:

https://docs.myeventon.com/patch-fixes/ics-download-events-not-working/

The code can be found here:

https://pastebin.com/QQS80zjL

Reply to: tickets(278618)

…used shortcodes in lots of posts to create links towards events.

Could you tell us more about where and how you use event IDs? Not sure how changing ids can break links towards to them.

Reply to: tickets(278772)

Hello,

Please use this shortcode:

[add_eventon_list number_of_months=”12″ hide_empty_months=”yes” hide_month_headers=”yes”]