Archives: Replies

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

I want to recreate the contents on our test server.

What I could do is create a staging copy of the site and then give you any access that you need. Would that be helpful ?

Yes, please.

Your shortcode on our test server:

It should be activated. Could you check?

https://www.foodsorcery.co.uk/wp-admin/admin.php?page=eventon&tab=evcal_4

Hello,

Are you referring to this kind of “print”:

https://support.google.com/chrome/answer/1069693?hl=en&co=GENIE.Platform%3DDesktop

Could you send us a screenshot from desktop?

eventON   helen.jack@supanet.com

pass: L3ez!xdZhY#ekNxma0wkxz3j

Licence key

Thank you for your swift reply.

I’m afraid I can’t do so right now, for the simple reason that I could not afford to leave our events as such!
I – webmaster – have corrected the events created via Action Users (by my colleagues) in the back-end.
What I could do is create a staging copy of the site and then give you any access that you need. Would that be helpful ?

Regards,

Nick

Beautiful! All fixed. Thank you so much Artem. Take care!

After 3 moths of searching, maybe I found a turnaround : I disabled the SIDE BAR on single page event.

Less server error now.

Can you check by your side ?

If this is the solution, the prerequisite for your plugin are pretty high, and we won’t use for sure the new “show related” option.

Yes. However, if there is something wrong, just let us know and we will change the code.