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Hello,

Could you send us a link to the .csv file?

Hello,

One of your plugins or the theme replaces <i> with <svg>:

Please disable the functionality to fix this.

can you try to clear your cache

https://wpengine.com/support/cache/

its possible its trying to load the older version

Hello,

You can go to EventON > Language > ADDON: Event Tickets > replace “Sold Out!” with “Sold Out! Send us an email to box@mail.com“.

Please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

here is the test I conducted on your staging site- Sorry it goes on for a while as I test different times but it appears to be working right on the test/staging site)

its possible that (and this is my theory) that it doesn’t work on your main site due to some non wordpress cache- so your live site is trying to load older files from a previous version???
read up here: https://wpengine.com/support/cache/

where as it works on the staging site because thats fresh new?? I don’t know for sure but its worth a look and explains why it works on the staging but not the live site

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! 

the shortcode used was using shortcode elements from the latest version that would not work with your older version

I have cleaned up the shortcode see video below

I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you! (or you might have Country IP address blocking on

plusgins are up to date very odd behavior when going back- also day names don’t change sometimes

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.