Replies for tickets on suppota
Could you check if this order is correct or not: https://ridgewoodculinarystudio.com/wp-admin/post.php?post=9450&action=edit
It seems that when a card is declined it still change the order status to Completed.
Also, during or after this order https://ridgewoodculinarystudio.com/wp-admin/post.php?post=9467&action=edit did you change something in the event itself?
Because it starts with 12 in this order: https://ridgewoodculinarystudio.com/wp-admin/post.php?post=9671&action=edit
Ashan,
They have automcomplete plugin installed.
Event: https://ridgewoodculinarystudio.com/wp-admin/post.php?post=9056&action=edit
It goes to 0 in this order: https://ridgewoodculinarystudio.com/wp-admin/post.php?post=9467&action=edit
Then it just starts over https://ridgewoodculinarystudio.com/wp-admin/post.php?post=9671&action=edit
However, there is another issue with https://ridgewoodculinarystudio.com/wp-admin/post.php?post=9450&action=edit. When a card is declined it changes the ticket capacity and still marks it as completed. Not sure if this correct or not.
Could you check?
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
This ticket is private, please send us the created login info here.
However, could you try adding event_count_list=”yes” to the shortcode first. It seems that it fixes the issue: https://dev2.myeventon.com/29769-2/
Hello,
Please follow
https://docs.myeventon.com/documentations/import-additional-fields-using-hooks/
Instead of _field_var_name use _status variable.
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!
I think I supplied the credentials for the live site here, right? Then those should work, as it is an exact clone. I just finished it, so you can have a go at it here: https://dev.crimeday.de/wp-admin
resp. this is the event, where I have been trying to add the live stream: https://dev.crimeday.de/wp-admin/post.php?post=39471&action=edit
Thank you!
Will try that 🙂
Hello,
Yea sure please supply the site link and admin credentials and we will be happy to take a closer look at the issue.