Replies for tickets on suppota
Oh, and I so hope that we don’t continue this process “one answer a day” style. I fully understand you are busy as hell and everybody wants your attention (like us over here as well). But I am kinda running out of time, the event in question is in two weeks and I have been trying to solve this for two weeks now.
All the best
A noob error, I admit that 😉
BUT
It still doesn’t work. I am so very sorry. Please try to embed this iframe:
<code><iframe style=”display:block;border:none;margin-left:auto;margin-right:auto;” src=https://players.brightcove.net/5639141747001/experience_6221ebcff27bb2002419f2fa/index.html allow=”autoplay; fullscreen; geolocation; encrypted-media” allowfullscreen webkitallowfullscreen mozallowfullscreen></iframe></code>
This is still happening for me: https://cloud.deinhardt.com/s/xQDR8SHepnbtWSe
You showed embedding code in the after event information. But I have to embed the stream itself in the “(Optional) Embed Event Video HTML Code” when using “OtherLive stream” (or anything else you might deem suitable) to only show that stream to paying customers.
Dave confirmed this should work here: https://helpdesk.ashanjay.com/ticket/how-to-protect-the-live-event-url/.
Thank you very much for your continued support.
i think the pass you shared is encoded. might need un-encoded pass.
image again
Kindly also try UTC offset time option in settings.
We were not quite able to identify the issue. But we are still working on this. Much appreciate your patient!!!
BTW what is your WordPress timezone set to and what is the event timezone set to?
Wow that is just crazy. Is it possible to contact the customer and ask? I tried on our end submitting the rsvp from dif browsers at the same time. but our algorithm stops one. Here is a fix to modify to stop allowing 0 guest count.
Here you go:
[add_eventon_fc show_et_ft_img=”yes” grid_ux=”2″ heat=”no” style=”names” evc_open=”no” nexttogrid=”no” event_order=”ASC”]
Thank you david. If you check in this URL https://www.rossevip.club/wp-admin/post.php?post=18757&action=edit&debug=true
you can see the QR code with correct URL. We are using a PDFDOM library which is suppose to convert everything HTML into pdf even the images and it works fine on our end…
To be honest I am not sure whats going on. We can not replicate this on our side…
Did this work for you before an update?
Would you mind send me a link to see this? also the translation issue I believe I replied to you.
I see the issue your quotation marks are actually special characters 🙂 with that correct on your site, I am able to save HTML content now. You should be good to go now 🙂
