Archives: Replies

Replies for tickets on suppota

Reply to: tickets(271914)

Thank you for the prompt reply,. the cart page now looks much better – I had to add the css to the themes customise css to make it work = fine.

I had added on about the side widget cart display but you may have missed that query – could you possibly let us know how to make this look neater?

ref:

Cart basket widget also shows badly – it has teeny images and a very dark background – will upload screengrab  now.

plus the widget to show the events is very hard to read – how can we change that text colour to white without affecting any other layouts  please?

 

Reply to: tickets(271780)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(267246)

Ashan,

Still the same issue with regenerated PDFs: https://www.rossevip.club/wp-content/uploads/2022/03/Ticket_order_18756.pdf

https://www.rossevip.club/wp-admin/post.php?post=18757&action=edit

Reply to: tickets(271408)

Hello,

I cannot connect to the server using the provided FTP info:

Status:      Connecting to ronstadtrevue.com…

Response: fzSftp started, protocol_version=8

Command: open “rnqa43928810190@ronstadtrevue.com” 22

Command: Trust new Hostkey: Once

Command: Pass: ********************

Error:        Authentication failed.

Error:        Critical error: Could not connect to server

Could you check?

Reply to: tickets(271903)

Ashan,

The same on dev2:

https://dev2.myeventon.com/29867-2/

https://dev2.myeventon.com/wp-admin/post.php?post=29868&action=edit

Reply to: tickets(271903)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.