Hey, if you don’t want a refund, tell me straight up!
We can make all the decisions about how you run your business and your customers can decide to work with you or not. BUT CUSTOMERS NEED TO BE INFORMED.
I have been a customer of yours since 2017. And there were no problems until 2021.
below is a screenshot of an order in 2020. No paypal here, but a credit card. No subscription information on the bill.
I am aware of the security issues with paying by card and that is why I turn off internet payments and only turn it on when payment is required. That’s what happened this time, too. As soon as I turned on internet payments you charged me.
Look, I went to the bank, they said that there were multiple regular attempts to charge my card, which looks like fraud and hacking.
Anyway I didn’t use the subscription in 2021 and I don’t plan to use it in 2022 yet and I’m asking for a refund of 140 USD.
Thanks a lot, I hadn’t thought of that. Yes, it was WP Rocket (the JavaScript minification).
But I found another thing, where you could help me. On the mobile view the Title went to the next line from the date. So the date and the title are not in the same line. How can I achieve that?
Please make what you want, the site is in maintenance mode , you have ftp, wordpress and cpanel user and password
Thanks
This is the code you use for Dutch:
[add_eventon event_count=”4″ show_limit=”yes” ux_val=”3″ show_et_ft_img=”yes” etc_override=”yes” eventtop_style=”1″]
but what is the exact code that i get to see it in English (L2) and German (L3) ?
I’m not using other plugin, I just tested a new one for some hours and maybe you access to the dashboard in that period. I found the reason by myself but I was quite lucky but I have to say I’m very disappointed about how this customer care is working, I opened a ticket on 18 february and last answer you give is on 9 March (the previous one was on 2 March) and you didn’t anything. Everytime there is a problem it takes ages to be fixed and often you can’t fix it. What does it mean “there are milions of themes out there and we can not test with every one”? Are you kidding me?
- DIVI is one of the most common and used theme in this world and if you don’t test the use of your plugin in with it so with else would you test with?
- I’m paying every year your plugin fopr update that should fix problem and for your customer care. If your plugin stop working as it did before you should fix it otherwise there is no reason to pay you every year.
For us is quite difficult to change this plugin in now but I would not suggest to anybody your customer service.
Wow, what great support and good explanation. I’m going to look into it. Thanks again. Gr.Frank
Hi , thanks for the support , i can put the website in maintenance mode
I can turn on another Template with the genesis framework that i know and that is installed
The problem is that the template. Jupiter x https://jupiterx.artbees.net. Need a modified version of WPBakery that you can find in the wordpress
So i will the changhe template and i put the website to maintenance
I added new login details to the zoom ticket. The first message has the login id and password but it wasnt private. So, I changed the password in the last private message.
That last message wasn’t private so I change the password to; slkdrjsdlkgj
user tempAdminEventOn
1J#tE$PyjjDFKGFQT3vw5VLf
https://www.coloradostateassembly.org/login