Replies for tickets on suppota
Hi Marina,
Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
Thanks a lot! I added the recommended WP_DEBUG code to the config.php and now it works as it should.
I can’t put my finger on the screenshots (may actually be at home not the office) but can assure you that 25 tickets were added per date. Can you have a look into the oversold tickets please.
Another issue, and this is one that occurs most months, is on order #24117.
15 tickets were added to the cart, with 2 being paid for by use of a Gift Voucher, however only 13 tickets have been supplied. This is not the first time that the total amount paid for has not aligned with the total number supplied to the customer.
I still feel that a number of these issues are due to the fact that I can add 5 tickets to my cart, but then by the time I go to checkout there may only be 2 tickets left. I feel that if tickets are added to the cart they should be held for a certain period of time.
Looking forward to your reply and assistance.
have a look now after clearing your cache
Has there been any movement on this because we’re still having the same issue and it makes it very difficult our business because same day ticket sales are so key. Any help would be greatly appreciated.
From a first look I don’t get the same warnings on the demo application. We hired a wordpress expert, who is specialized to clean up wordpress instances from malware. They will fix it in the next 48 hours, will came back to you if I need further assistance.
Thanks for your support.
it works now, thank you very much!
Hello,
Could you update EventON to 4.0.5?
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
Now it’s showing 5 events. Please take a look at let us know.
Anything on this issue?