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Replies for tickets on suppota

Reply to: tickets(268994)

Hello Gladys,

This is where you request the refund for Eventon booking. I will escalate your ticket to Ashan and he will take a look.  Please allow some time for him to get back to you, we greatly appreciate your patience.


As for the main Eventon plugin, please contact CodeCanyon, they handle refunds for that.

Reply to: tickets(269058)

You are very much welcome. If you have any other questions, please feel free to create a new ticket.

Reply to: tickets(269126)

https://brsskiandtours.com/wp-admin

https://brsskiandtours.com/wp-admin/post.php?post=37853&action=edit

User: ashanjay_eventon
PW: lN%$po7*rY1J$(XS2XpxgS@o

As for the double saving of events, events get updated and changed all the time, so organically probably. But it isnt clear that you have to double save when you first create an event. It is also a little ridiculous right? If that is the problem here? First that you have to save it twice, especially when creating 10s or hundreds of these at a time, and second that it would still send the reminder, if you didnt save it twice, but send it at the wrong time, or whenever it felt like it… Seems like something that should be worked on, if you guys are going to charge for it.

And no, we arent using repeating events.

We DO create all new events as copies of past events. So we create one new event for a specific mountain, then we duplicate that event and change the date. The reminders are already ticked. That would also technically be the “second save” I would assume.

Reply to: tickets(268494)

I am having trouble finding the Google support form to get de-listed that the article describes. Do you have a link?

Reply to: tickets(268994)

Hi, thank you for your message.

Yes, I am trying to contact the owner because I have just read the conditions and I would like to be reimbursed but I can’t find anywhere how to do it?

How to get a refund? Do you have a contact? I have been looking for hours…

8.1 Eligibility conditions for a refund request:
  • You are within the first 30 days of the original purchase of the plugin.
  • You have purchased the plugin/subscription, and after installing and testing the plugin, have found that it will not work for your business or required setup.

Reply to: tickets(268969)

I tried a website monitoring tool that allows you to check from locations around the world and sure enough, it wasn’t available from Madrid. I have contacted our host about this and they say that they’re “looking into it.”

I would really like to get this working. Do you have access to a VPN that you could use to try viewing from another location?