Archives: Replies

Sorry for the delay Markus, I am not sure how guests are able to RSVP because as you can see the form is not visible any more if we activate RSVP on your event.

Sorry Grace, would you mind re-sending correct wp-admin login, none of the above access are working any more.

there is an update DB message shows up in your site. please make sure necessary DB updates are performed before we can proceed.

Ok was able to work on this and get an update please update to variations 1.0.1 and bookings 1.3.2 let us know if that resolve the issue.

Neos, my friend.. threatening with reviews is absolutely NO way to move forward! 

We understand no one reads terms. That is precisely why we made sure you acknowledge that you are aware that you will be charged in one year for renewal unless you have canceled the subscription — during the checkout. I am sure you can recall consenting your agreement to this.

EventON is absolutely within its rights under the Refund terms and policy to deny you of the refund based on these grounds. However, many times we have offered refunds to customers when requested with kindness. With that being said, I’d like to offer you another chance to try asking for a refund as a human being. 

What is your order ID for this purchase?

Hello vicki, looks like you have already purchased waitlist addon. I can refund you for this order. However I see the license is still active on your website. Could you please deactivate the license.

You should be able to activate them.Only the slider is activated. If you are having trouble please send us wp-admin access to your site and I can check into see whats going on 🙂

Om

Hy Event On Support Team, Hy Dave

I hope you are feeling great

This customization work described above (sending email notification for recurring event : zoom link of the event) was done few month ago by Ashish:  it is no longer working. 

The merge tokens in the email are staying just simple token and are NOT being merge with the WP database informations.

I wrote to Momo Ashish directly to his email, but he is not replying.

Can you get hold of him  ?

It really is urgent, has my paying clients (live yoga and wellness classes) can’t receive anymore their Zoom Link 60 minutes  before their live events start email notification. So they are paying, and can’t use the service.

Thank you.

Also, I don’t mind to send him again some money to have this job done now.

Om Shanti

Marc

it working fine now….. tks for all your support

 

Ashan,

1. The same on dev2: https://dev2.myeventon.com/wp-admin/post.php?post=29289&action=edit

You cannot