Archives: Replies

Ashan,

Event has a lot of RSVPs even so it’s should have only 7 max:

No issue with dev2: https://dev2.myeventon.com/events/rsvp-33/

Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

No, its not the waitlist that’s the issue, its the yes lists. If they just ended up on waitlist it wouldnt be a problem.

The issue is on all our events, but here´s one example:
https://attention-stockholm.se/events/temakvall-for-kvinnor-nydiagnostiserad-2/

Syncing doesnt help no.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Hello,

I’ve enabled the ticket box from https://shft.marketing/wp-admin/admin.php?page=eventon#evcal_004b so it works now.

Actually, most of the features aren’t working. I have the event set to do a pop-up and it opens in a new tab.

Please remove ux_val from the shortcode.

Hello,

Could you update EventON to 4.0.2 and try duplicating the event again?

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

EventON 4 has a new design so if you want to still have the old one please go to EventON Settings > Event Top > Select Default Calendar EventTop Style: Clear with left border colors and gaps.

Thank you. I’m looking forward.

Hello,

You’ve enabled “Enable Waitlist for RSVP”, so maybe that’s the reason?

Could you send us a link to the event with the issue?

Could you try syncing counts?

That worked. Thanks!

Actually, most of the features aren’t working. I have the event set to do a pop-up and it opens in a new tab.

Here is the page with the event list on it: https://shft.marketing/services/workshops