Archives: Replies

Hello,

Please follow

https://docs.myeventon.com/documentations/make-sure-eventcard-data-visible/

to make sure that Event Details is enabled.

Thanks Artem

oriol

Can we switch to Enfold parent theme to see if there is something wrong with the custom code inside of functions.php?

Perfect thank you very much for your help!

Hello,

Can we have access to wp-admin > Pages, EventON Settings and Plugins?

Hello,

I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

Would you implement this for me?

 

For FTP access try:

username:

support

 

password:

}1ny?!wUx0dE

 

 

I tried to test it in the demo version. But unfortunately it is not installed.

Thank you.  I followed your last instructions:

1. Flushed cache from SG site tools. SG support told me that they don’t have a higher level of cache to clear.  This does not appear to be the issue.
2. Action User Plus was already latest version.  I do not believe that AU+ is actually necessary for the features we offer, but I replaced and activated nonetheless.

The system continues to hang when attempting to assign users.

Hi Artem,

Thanks for your message.

I have updated the licences today for the add-ons and found the interface still crashes on v4. I also tried EventOn v3 and the interface work, but the user action form does not with 3, only 4. Please can you have a look?

Kind regards,

Andrew