Archives: Replies

Something has gone wrong with your site- your repeating events are not laoding correctly in the backend see comparrison video below between your site and the dev site

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

I want to set an event to be held every week of a specific month. But it only happens on Friday and Sunday, not every day of the week.

it happens all day on every Friday and Sunday of that month

I am sorry you might need to explain your needs a little better

So you are using tickets and action user addons (which I can’t see as purchased under your username)  

and they are submitting ticketed events via action user front end submit

those tickets and part of the ticket category within woocomerce

Now with reagrds to action user submit form 

“is there a way to filter EventOn Events from Store Products on the User Submit Event Form?”

Are you using action user to submit events as I cannot see theweb form on the website

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

sorry that will take a while but it works right on the dev site- so in order to find the needle in the haystack cause – we need to know if there is a conflict

another way to say it- how long in hours does the event run on sunday?

How long does a single repeat go for

you have an event running from the 1st dec to the 31st dec and then repeated it per week which wont work

so the very first event how it starts and ends on the same day right?

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Everything else on my website works fine. The countdown plugin has never worked since it’s been installed. It’s there but it’s at all zeros and doesn’t do anything.

 

If this problem cannot get resolved today then there’s no point in me having it and I would just want to get the cost refunded since I’m within my first 30 days.

 

I gave my login credentials in the first email so you should have those in order to get in.