Replies for tickets on suppota
Changing the theme, deactivating plugins does not change anything.
debug log:
[19-Dec-2021 11:15:34 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 125829152 bytes) in /www/htdocs/w00d236a/cms/wp-includes/wp-db.php on line 1417
Memory:
RAM: 444.14 of 1024 MB (43%) | WP-LIMIT: 1 GB
I can open the page https://kd-ernaehrungskonzepte.de/wp-admin/edit.php?post_type=ajde_events
Hello,
I cannot load the Edit Event page:
Please switch the theme or disable plugins to figure out what is causing this issue.
https://kd-ernaehrungskonzepte.de/
User: eventon
Password: AwdnteUEAI@p@$Oo0xo!$5ch
Thank you very much for your effort!
Uwe
Also further to that last message, I’ve ran the following statement on our WordPress SQL database to find the tickets stored in the wp_postmeta with _order_item_id meta key stored by EventOn, that have no corresponding line_item_id in the wp_woocommerce_order_items table.
Looking at this further, the orders do in fact exist, but the line_item_id‘s referenced by EventOn are no longer the correct ID’s for the order. Either a failed order or subsequent reset of the order causes the line_item_id‘s to change, but EventOn does not update it’s references.
I’m not sure if this can be resolved easily?
Hi Ashan,
Thanks for fixing this, I know you are quite busy and appreciate you taking the time to resolve our issue.
We’re also experiencing an issue with renaming tickets? I’m not sure if this is being experienced wider.
When renaming tickets as shown in the screenshot and clicking update, the name reverts back to the original one. The meta data name can be updated without issue, but this doesn’t seem to pull through to the PDF or ticket displayed online.
Code to convert links automatically.
For example: I enter https://domain.com/abc
It will be automatically converted to: https://domain1.com?url=https%3A%2F%2Fdomain.com%2Fabc
Hi,
Not sure what u mean here. Do you mean the problem is local only on you, or you have the problem happening to others?
I am sorry but we got a little bit confused.
see video
Hey Grace,
I have done it for you
Hi,
Those work, thank u we will do look further now.