Reply to: tickets(263102)

Thank you for your reply, however the issue is not related to any system.

It’s very simple actually:

If you go to this page: https://www.elinesnel.com/de/agenda/
And click on the one event that’s showed on this page, everything shows up in german language. Perfect!

But if you go to https://www.elinesnel.com/de/cursus/online-workshop-achtsamkeit-fur-das-wohlbefinden-von-kindern-und-familien/ (direct link to the event) the translations don’t show at all and the L1/L7 shortcode does not apply.

How do I let EventOn know which language to show, when using a direct link?

Added an image to create a visual representation of the issue 🙂

Thanks in advance.

Reply to: tickets(263110)

Hi,
Ah I see, it works when switching to textarea multi lines, thank you!

This is not very obvious though, maybe a tooltip should be displayed when selecting the type of field 🙂

Reply to: tickets(262666)

in myeventon>>>>settings>>>>scripts and styles can you toggle

Load eventON scripts and styles only on eventON pages

see if that has any impact while you wait for ashan

Reply to: tickets(263110)

the HTML boxs don’t work in event top- try using single line of text or the multi lines of text text box

Reply to: tickets(262666)

Hello,
thank you for the help!
Here are the requested Accounts:

WordPress:
https://rockmytrail.de/wp-admin/
User: Support
Password: 02OmYrwe1VsLf14Q

FTP
v1198.timmehosting.de
User: c541850_support
Password: Supp0r!TpW

Reply to: tickets(260574)

Hi Ashan,

As an example, please see order 64843 on our live site. A member of staff refunded the single ground floor variation, and it has marked all four tickets on the order as refunded, instead of the single ground floor ticket. This normally works as expected but seems to have gone wrong this time. It’s possible an unrelated glitch.

We have integrated our box office management system (sql database elsewhere) to capture the ticket data and woocomerce order data (inc line items). This pulls the data from the wordpress MySQL database on a regular interval. When a ticket order is first created and payment goes through first attempt, all is well. The issue arises when the payment method has failed, and subsequently succeeds at a repeated attempt. In this case, the ticket’s meta data no longer has the correct line item identifier for the order, it still has the line item id from the first attempt which failed, and woocomerce has subsequently deleted. I think some form of function to update the order line item id meta data on the ticket when an order is completed would solve this issue.

Thanks,
Angus.

Reply to: tickets(263091)

Hello,

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.