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Replies for tickets on suppota

Reply to: tickets(257669)

Hi Dave,

Thank you..

Here is a login:

https://www.animationsfestival.dk/wp-admin/

User: temp_user

PW: d47IeAZ*WiB1n0!mTaZ9ILf!

It’s on this page (and others): https://www.animationsfestival.dk/animok/

Under the “tabs” part.

 

Reply to: tickets(256494)

Just FYI – this is the code I used in my Theme for the temp fix that worked:

/* temp fix for EventON mini slider text overlay problem */
.evosliderbox.ajde_evcal_calendar.miniSlider .eventon_events_list .eventon_list_event .evcal_desc span.evcal_desc2, .evosliderbox.ajde_evcal_calendar.miniSlider .eventon_events_list .eventon_list_event .evcal_desc .evcal_desc_info { margin-left: 55px; }

 

And this is the Shortcode I am using on the home page for the mini-slider:

[add_eventon_slider cal_id=”New Outdoor Slider” slider_type=”mini” slide_auto=”yes” slider_pause=”4000″ slide_pause_hover=”yes” slider_speed=”1000″ slide_hide_control=”yes” slide_loop=”yes” number_of_months=”3″ event_type=”316,”]

Reply to: tickets(256494)

Thank you. I applied the update to the slider (2.0.4) and then removed the custom CSS from my Theme. However, it did not fix the problem. It DID put a margin on the left side correctly, and it DID prevent the month/day and detail texts from overlapping correctly – but now the Month/Day are not displaying correctly and there is no margin on the right-hand side. See attached image. I checked the Shortcode and there was nothing to do differently there to adjust the CSS. Was there some other setting that I was supposed to adjust for the mini slider text to show correctly?

Reply to: tickets(257775)

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(251494)

Also, earlier today my events calendars, list view, tile view, full cal view all stopped working with links. They have worked all along in my Elementor page in tabs. But suddenly, NO LINKS WORKED AT ALL. I had to create a new event page and put new shortcode in order to get it working again. Do not understand what happened.

Reply to: tickets(249436)

Jessie i am really sorry for the delay, so we released actionUser version 2.2.8 which would address the edit button not showing after setting. Please update to new version and let us know if you still have the issue.

Reply to: tickets(251494)

yes I thanked you when things started working momentarily before they stopped again. I am simply reporting the situation. I am still left hanging with NO HELP at all on getting the events to be responsive on mobile devices. And the complete lack of suppor for allowing single event pages to use my theme formatting so they match the website. There are some great features on your plugin but some large gaping holes as well. Some of these are fundamental and I need support which I cannot seem to get so it makes all the other great features useless when I can’t get single event pages working right! IT should not be so hard. I can’t conceive of why you don’t have event pages that we can just format with our own theme/website. It’s very frustrating since the formatting features you offer for single event posts/pages often do not work and are very limited.

Reply to: tickets(255757)

Hello Jacquelyn when you go to https://www.myeventon.com/my-account/subscriptions/ do you see the 2 addons in your account? 

So the problem is that both the subscriptions are cancelled. Unfortunately once the licenses are cancelled it can not restarted, the way the current system is setup. And you would need to repurchase the addons from this account. I think there was a bit of a miscommunication with Teri. 

If Teri transferred the licenses right before they renew, then it would auto renew on your account. 

I am terribly sorry about the trouble. Kindly use coupon code EVO20T when you re-purchase the addons and that will give you a discount on the 1st year of the subscription.