Archives: Replies

Thanks a lot. That was helpful

Is there any other option? I am not really comfortable giving admin access for live site. If it’s only for comparing environments here is the live site info copied from Site Health Info.  You can compare it with staging environment.

Have a good day too. If you have any further questions or concerns please feel free to create a new ticket.

Thank you, and good day

Hi Tomas,

Please clear your browser cache and check again. It’s working just fine on my end

Hi Sam,

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to what’s going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

I turned off geo

Http-protect credentials

user: academeet

pass: polombia2022

Hi Carlos,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!