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Replies for tickets on suppota

Reply to: tickets(372541)

Good afternoon,

I got a call from a client that for one event date all the tickets had again jumped to sold out when tickets were not sold. I noticed that the plugin needed to be updated last evening and now that I have updated the plugin all tickets have been reset and adjusted.

I wanted to know if this has been an issue before where tickets change because of a update and how can this be prevented in the future.

Reply to: tickets(383947)

In both, settings and in the event, the time zone is (GMT+02:00) Europe/Berlin. The event for next Sunday is scheduled from 9:30 to 12:30. When I use the ics file from this event, it will make a calendar entry from 11:30 to 14:30. For google calendar it is ok.

Regards

Henning

Reply to: tickets(383928)

When you get a chance to check this again, here are some points about what is going on. This is since a few days ago.

There are problems opening the page on these two following pages. The other pages or categories work normally.

https://thebeatbali.com/    Eventon – Slider
https://thebeatbali.com/bali-events/    Eventon slider and full cal

When Eventon plugins are active on these pages only the header shows. When not active the page opens very quickly showing the full page and the eventon code. It opens super fast, which is also something of interest and makes me think all the issues with slowness of this site are caught in those two plugins – something for future discussions.

When I first saw the problem I asked Linode CS if they could check and maybe find the problem. They sent this back.

I have taken the time to take a closer look into this Linode and based on the error messages provided resources online indicated this is likely due to low server memory. During the initial boot of your machine, a few of the logs were captured for our team’s review and there were a large number of OOM logs which backs my initial statement:

 Out of memory: Kill process 5642 (php-fpm) score 123 or sacrifice child
[3950772.876531] Killed process 5642 (php-fpm) total-vm:1597752kB, anon-rss:982764kB, file-rss:0

You will want to review the processes running on the system and manage any that are using too many resources. Otherwise, it may be best to resize to a large instance that can handle the amount of work being handled. To get started with troubleshooting further review the following documentation below.

I read thru all that and came up with nothing.

Then over the next few days of me trying many things, including doubling the amount of memory, messing around with this and that, it is now in the condition you see today – not opening properly

Another interesting thing to note, too is this page

https://thebeatbali.com/guestlist-discounts/

works fine and connects to other venue pages that have an eventon plugin and everything works fine. No problem.

There are multiple error logs on the debug.log.

So, any help to get this working would be greatly appreciated. Any ideas? Thank you

 

Reply to: tickets(383928)

Could you send me a whatsapp message when you answer this so I can get to the computer at the same time?

 

Thanks again