Replies for tickets on suppota
Hi Artem, ok thank you. I was under the impression that the update to 2.5.7 would fix that as the changelog shows:
v 2.5.7 (2025-9-22)
FIXED: event manager delete message getting cut off
FIXED: non-loggedin users submission form not working
Just making sure you are aware its still not working on 2.5.7 either. Any ideas on a resolution time? Just so I can update my client
Thanks for you help
I too am seeing this problem. If I downgrade to v4.9 its working as expected. The workaround does appear to resolve it though
What’s your current shortcode on https://yellowhouse.net/schedule/?
Edit Page shows nothing and Edit in Elementor shows an error.
I created this event (similar to yours):
https://dev2.myeventon.com/events/december/
Changed Timezones.
And it shows correctly on
https://dev2.myeventon.com/test-72/
We are aware of the issue and working on fixing it. Please remove lightbox=”yes” from the shortcode as a temporary solution.
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
Hello,
Usually this happens because of cache. You can WP Rocket cache plugin and also enabled EventON > Advanced > Cache calendar events list data.
Try disabling both and see if the issue will be fixed.
Do you need our help with anything else or can I close the ticket?
I just checked your website and events open for me:
Could you make sure to clear your browser cache?
I also check the code and the patch has been applied as I can see.
I can apply the patch if you send us wp-admin login info from “Access Info” box on right side menu, to further assist your situation.
Ashan,
Please check
You can test the shortcode on dev2:
https://dev2.myeventon.com/test-70/
I don’t notice any issues.