Archives: Replies

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Hello,

Please go to EventON > EventTop > add Event Time.

ok, I understand .

The support goes very slow…but regarding the issues with the licences..do you think we could have any chance to solve them? or we should just let the time go until next renewal?

thank you

I cannot access wp-admin > Events:

Could you allow us?

When I try to activate a license, it shows this message:

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Please also note that you can use add-ons without activating them while we are working on the issue.

Hello,

Please send us wp-admin access to your site from “Access Info” box on right side menu, to further assist your situation.

Also follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Still no issues, I am afraid.

Could you go to EventON > Advanced > enable Cache calendar events list data? Also try switching for a test “Select event calendar WP Query method” on the same page.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at EventON WordPress Page OR Codecanyon. Your review helps us a lot in continuing EventON improvements!

We don’t provide customizations at the moment, I am afraid.

Perfect! Please keep us updated.