Archives: Replies

Hello,

Please send us Order ID of your purchase.

Hello,

Please update Action User add-on to fix the issue.

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

It seems there is an issue with Classic Editor plugin. Please disable it to make Action User and Featured Image work.

I am also going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Please take a look at this archive:

https://dev2.myeventon.com/surl/vuoV9FdAtl8w

When the EventOn “Action User” setting is active, standard WordPress blog post featured images cannot be assigned, changed, or removed. This affects regular ‘post’ type content, not EventOn events themselves.

Symptoms & Errors:

• Uploads succeed, assignment fails: Images upload to the media library but won’t stick as the featured image.
• Existing images are stuck: If a post already has a featured image, it becomes unchangeable.
• No clear user error: The interface often gives no explicit feedback on failure.
• Console Errors: Expect 403 Forbidden errors on admin-ajax.php or REST API calls (e.g., /wp-json/wp/v2/posts/[ID]), or JavaScript errors related to media handling.
• Server Logs: Look for PHP warnings/errors related to _thumbnail_id meta key updates, capability checks, or null object properties originating from EventOn’s actionuser.php or core WordPress user/post functions.

Reproduction Steps:

1. Activate EventOn “Action User” setting in EventOn’s plugin settings.
2. Go to Posts > Add New or edit an existing post.
3. Attempt to set, change, or remove the Featured Image.
4. Observe failure and check browser console/server logs for errors.

Initial Hypothesis:

The EventOn “Action User” feature likely modifies WordPress user capabilities or filters save_post/update_post_meta hooks, inadvertently blocking featured image operations (_thumbnail_id post meta) for standard blog posts. It could also be a JavaScript conflict interrupting the media modal’s assignment process.

Wishing I understood the EventON plugiin better. Thank you so very much!  

Try now. Thanks

I’ve created a new page so we can keep track of the original issue:

https://citynomads.com/post-your-event/

I’ll temporary disable the lighbox on the original page so we can have it working. 

Just to clarify, does this mean you can’t help as I can’t disable elementor

username: EventON Pass: Chat3456?