HI, I can’t add an event. The screen looks like this. Thank you for your help.
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Replies for tickets on suppota
Reply to: tickets(390269)
Hi, so I did update the ticket plugin and just to be sure disabled all other ones except the main one off course. So I am now on version 2.4.17 As soon as I turn on the auto complete order in the checkout options for tickets I get this error when i’m checking out: Cannot read properties of undefined (reading ‘match’)
I also now changed the template for now to twenty twentyfout to be sure. So it seems nothing has chenged and stil not working properly
Reply to: tickets(390712)
Trying to center the 2 tiles (not the text inside).
Reply to: tickets(390018)
I will keep you updated. Do you have an idea of how long it will take you to add this?
Reply to: tickets(390556)
We will ask the relevant people. To my knowledge this was not indicated in the individual reports.
Did you ask customers about Express Checkout?
Also, as a test, could you try replacing Checkout with the default shortcode:
https://woocommerce.com/document/woocommerce-shortcodes/#woocommerce-shortcodes
Reply to: tickets(390478)
Do you change the image by going to Edit Event or using Action User Event Manager?
Reply to: tickets(390709)
Hello,
Please take a look at this guide:
https://docs.myeventon.com/documentations/customize-eventtop-date-format/
But you can also go to EventON > Language > Months and Dates > replace Jan, Feb and so on with full length words. Then do the same with day names.
Reply to: tickets(390710)
Hello,
First of please try debugging for JS errors using:
https://docs.myeventon.com/documentations/debug-javascript-interactive-issues/
If no issues appear, please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
Reply to: tickets(390712)
Hello,
Are you trying to center two tiles or the text inside of them?
Reply to: tickets(390714)
Hello,
You are using EventON Lite, but in order for add-ons to work, you need to purchase and install the full version of EventON:
https://www.myeventon.com/full/
Please check and let me know.
