Archives: Replies

Hello,

Please take a look at this guide:

https://docs.myeventon.com/documentations/how-to-add-additional-fields-to-download-attendees-csv-file/

to be clear: the l2 and l3 translations show up, but just the events are not loading.

Hi, sorry for the late answer. I gave you the access as admin, so you have full access at the moment. Thank you

It should not be possible for double bookings to happen. 

Can you comment on the problem and on possible solutions?

Thank you!

Here the log Data (If it helps I can provide the full seat objects (i logged them as well):

Seat 3153-r3913-s6161 (17-A-R1) made tuav by [213.147.164.75]

[12-Jun-2025 10:58:14 UTC] [213.147.164.75] entered update_seat_status() with status: tuav

[12-Jun-2025 10:58:14 UTC] [213.147.164.75] entered set_seat_prop() with field: status and value:tuav

[12-Jun-2025 10:58:14 UTC] [213.147.164.75] row: r3913 seat: s6161 section: 3153

[12-Jun-2025 10:58:14 UTC] [213.147.164.75] entered save_seat_map_data()

[12-Jun-2025 10:58:14 UTC] [213.147.164.75] Event->set_prop() – field: _evost_sections

[12-Jun-2025 10:58:14 UTC] [213.147.164.75] ID: 61491;$event_id61491

[12-Jun-2025 10:58:14 UTC] [213.147.164.75] EVO_Data_Store->save_meta() – 61491/ajde_events/_evost_sections = Array

Seat 3153-r3913-s6161 (17-A-R1) made av by [109.68.110.240]

[12-Jun-2025 11:10:15 UTC] [109.68.110.240] entered update_seat_status() with status: av

[12-Jun-2025 11:10:15 UTC] [109.68.110.240] entered set_seat_prop() with field: status and value:av

[12-Jun-2025 11:10:15 UTC] [109.68.110.240] row: r3913 seat: s6161 section: 3153

[12-Jun-2025 11:10:15 UTC] [109.68.110.240] entered save_seat_map_data()

[12-Jun-2025 11:10:15 UTC] [109.68.110.240] Event->set_prop() – field: _evost_sections

[12-Jun-2025 11:10:15 UTC] [109.68.110.240] ID: 61491;$event_id61491

[12-Jun-2025 11:10:15 UTC] [109.68.110.240] EVO_Data_Store->save_meta() – 61491/ajde_events/_evost_sections = Array

Seat 3153-r3913-s6161 (17-A-R1) made tuav by [109.68.110.240]

[12-Jun-2025 11:18:57 UTC] [109.68.110.240] entered update_seat_status() with status: tuav

[12-Jun-2025 11:18:57 UTC] [109.68.110.240] entered set_seat_prop() with field: status and value:tuav

[12-Jun-2025 11:18:57 UTC] [109.68.110.240] row: r3913 seat: s6161 section: 3153

[12-Jun-2025 11:18:57 UTC] [109.68.110.240] entered save_seat_map_data()

[12-Jun-2025 11:18:57 UTC] [109.68.110.240] Event->set_prop() – field: _evost_sections

[12-Jun-2025 11:18:57 UTC] [109.68.110.240] ID: 61491;$event_id61491

[12-Jun-2025 11:18:57 UTC] [109.68.110.240] EVO_Data_Store->save_meta() – 61491/ajde_events/_evost_sections = Array

Seat 3153-r3913-s6161 (17-A-R1) bought by [213.147.164.75]

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] —– adjust_ticket_item_stock() called —–

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] … Parameters …

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] $boolean:

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] $item_id: 40827

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] $type: reduce

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] $stage: cart

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] ……………….

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] $seat_slug: 3153-r3913-s6161

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] $SEAT: EVOST_Seats_Seat Object

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] $SEAT->seat_type: seat

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] entered adjust_stock()

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] about to make seat unavailable

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] entered make_uav()

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] entered update_seat_status() with status: uav

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] entered set_seat_prop() with field: status and value:uav

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] row: r3913 seat: s6161 section: 3153

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] entered save_seat_map_data()

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] Event->set_prop() – field: _evost_sections

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] ID: 61491;$event_id61491

[12-Jun-2025 11:25:10 UTC] [213.147.164.75] EVO_Data_Store->save_meta() – 61491/ajde_events/_evost_sections = Array

[12-Jun-2025 11:27:59 UTC] [213.147.164.75] about to make order note ‘Event: (%s) seat %s made unavailable.’

[12-Jun-2025 11:28:01 UTC] [213.147.164.75] about to return from function adjust_ticket_item_stock

Seat 3153-r3913-s6161 (17-A-R1) bought by [109.68.110.240]

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] —– adjust_ticket_item_stock() called —–

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] … Parameters …

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] $boolean:

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] $item_id: 40824

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] $type: reduce

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] $stage: cart

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] ……………….

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] $seat_slug: 3153-r3913-s6161

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] $SEAT: EVOST_Seats_Seat Object

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] $SEAT->seat_type: seat

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] entered adjust_stock()

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] about to make seat unavailable

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] entered make_uav()

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] entered update_seat_status() with status: uav

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] entered set_seat_prop() with field: status and value:uav

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] row: r3913 seat: s6161 section: 3153

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] entered save_seat_map_data()

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] Event->set_prop() – field: _evost_sections

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] ID: 61491;$event_id61491

[12-Jun-2025 11:25:11 UTC] [109.68.110.240] EVO_Data_Store->save_meta() – 61491/ajde_events/_evost_sections = Array

[12-Jun-2025 11:27:59 UTC] [109.68.110.240] about to make order note ‘Event: (%s) seat %s made unavailable.’

[12-Jun-2025 11:28:01 UTC] [109.68.110.240] about to return from function adjust_ticket_item_stock

Hi Dave!

Thanks for your reply…

Unfortunately, I’m already using Featured Event to display a “Registration open” bubble using the translation system to display the correct phrase.

Would it be possible to use Event Status (Tentative or Preliminary) instead ? Or will it have other consequences that I am not aware of?

By the way, since I’m repurposing some functions in the back office to get the front office behavior we need for our offering, would it be possible to change the English names in the back office so I can make the interface more logical and clear for our potential employees? Show “Open registration” instead of Featured Event? Etc.

I think that for future updates to your (fantastic) app, you should allow users to choose an event template. Not all events need to be presented in the same way, and they don’t necessarily need the same sections in the same order. Could you add this to the team’s to-do list? 😉 It’s not urgent, but it needs to be finished by Thursday, thank you. Haha.

Just a quick note to the team: thank you! You’re doing a great job and you probably respond to hundreds of requests. We’re lucky to have customer service like yours.

Have a great day!

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Hello Have any update

We are waiting