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Replies for tickets on suppota

Reply to: tickets(387604)

Actually, there is a new issue: I have no access to my eventON account.
When trying to start a password reset, website says: invalid email. But it is very valid ; )
Any help is highly regarded.

Reply to: tickets(386544)

Please note that I have received the test email from you. See attachment. Yeaaaa lol I’m guessing you received your as well at your gmail.

Reply to: tickets(387646)

Updating EventON – Event Tickets to version 2.4.13 resolved both of the the problems.

Best regards

Reply to: tickets(387646)

I do understand that there might be two problems in the ticket:

  1. missing attendees data in CSV export
  2. unwanted output of UTF-8 BOM prefix xEFxBBxBF

Best regards

Reply to: tickets(381755)

I think this issue has come back. The ICS scheduled import overrides the actual event end time. I’m sure we have had this issue sorted, could it have been bought back by an updated?

Reply to: tickets(386612)

…the main EventON plugin does not need to be re-purchased, as it includes unlimited updates.

This is correct.

I truly hope that after making these purchases, everything can finally be set up correctly and smoothly, the plugins updated and especially the QR code functionality which is essential for our events.

Please immediately let us know if there are issues. Everything should work now.

Reply to: tickets(387619)

Hello,

Could you please update EventON to the latest version?

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!