Replies for tickets on suppota
I see what you mean.
The way it is set up is, if you customize anything in the repeat event. All the other event values are also saved just as it is. And then if you edit the main event, the new values are not reflected, because it is pulling the customized values for every thing that is saved.
The latest woocommerce update make everything very slow because it takes a huge amount of memory. I think that considerably slow things down, and that was too much for your server.
Is there anything else you need me to fix?
So right now you are running on old versions of all eventON software. QR codes are working, QR Checkins are working. But I am not sure with future wordpress updates if things will break or not.
Dear Raquel, I have good news. I was able to get the QR Codes to work.
https://cuevasdelaguila.com/wp-admin/post.php?post=71673&action=edit&lang=es
the QR Code checkin page is also working: https://cuevasdelaguila.com/checkin/?id=71673-71672-67340A&action=unc
Hello Raquel I am so sorry we have not being able to get this sorted out still. Ok I am looking into this now and I am able to log into FTP.
Issue is this. QR code old version has issues, and it need the new version for it to work. But when we update QR code to new version, it need new Tickets, Woocommerce and EventON, ==> that slow everything down.
Let me see if I can get your old QR code working again.
YES! Where did you do that?
Sorry just jumpingin. Seems like your website is suspended?
Please share the updated website information.
Ok I have restored it to an older version. You see now you can understand why I have insisted so much on you guys doing the updates, it’s just keeps breaking the page. I have had this same issue over 8 years with this site, IMPOSSIBLE to update.
Please tell Ashan that if he thinks he can fix it, to do so when it’s nighttime in Spain, between 1am to 6am. Otherwise I am in trouble.
If he cannot update my site to please reimburse the payment. Ideally at least the QR should be installed and working.
I am going to sleep now, but will be looking at this chat since very early in the morning, so please keep me posted.
Good night, and thanks for your help.
With your server’s specs it seems that you need to reverse everything to the point when it was working. Or please wait for Ashan to respond. Maybe he can offer some solution. I’ve contacted him directly about this.
Hello,
Are you referring to these links on WooCommerce’s confirmation email?
Ashan,
Could you go to
https://www.frankfiess.de/wp-admin/post.php?post=23103&action=edit
and check if this happens on your side:
https://www.frankfiess.de/wp-content/uploads/2025/05/Bildschirmaufnahme-2025-05-16-um-16.10.40.mov