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Replies for tickets on suppota

Reply to: tickets(385655)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(385722)

Hello,

Could you tell us more about how do you update?

Please also tell more about “…the page breaks.”. I am not sure what do you mean by that.

Also try following these instructions:

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(384933)

I need to access wp-admin to check 1.

Could you check:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2025/04/18061802/Screenshot-2025-04-18-at-15.17.38.jpg

Or please send us the shortcode from https://northpizza.co.uk/location/

Maybe I will be able to re-create this on our test server.


also how do i NOT show one event in the future when ive set it up as a ‘reoccurring event’

Please use Custom Repeat and then remove the repeat you don’t want to show:

https://docs.myeventon.com/documentations/setting-up-repeating-events/

Reply to: tickets(385727)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(381345)

Which are quite limted. Can I use tags for event time, event date ?

Can I send different reminders for each event category ?

1 more question,  can the dynamic tags can be used in the email’s subject ?

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

Reply to: tickets(385730)

Hello,

Only Event Type allows you to change it’s color. Event Type 2, 3 and so on don’t have such functionality, I am afraid.

However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

Reply to: tickets(385739)

Hello,

Could you go to EventON > Scripts & Styling > make sure that “Disable Moment script” isn’t enabled?

If the issue continues, please send us wp-admin access to your site as a private message for us to further assist your situation.