Replies for tickets on suppota
Hi Ashan,
Sure, no problem! Thank you for responding so quickly.
I have one more question—my client is asking about CSV export. Previously, there was an Excel export option, and now they’re experiencing issues with displaying data. Is the XLSX view completely gone, or are there any plans to bring it back?
Best wishes,
Olga
Hello,
Which order are you referring to? Could you send us Order ID?
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!
Hello,
1. Are you referring to this arrow?
Seems to be working when I try to click on it
Could you try manually clearing your browser cache?
2. I went to EventON > Scripts & Styling > enabled Write dynamic styles to header. Could you let us know which colors aren’t changing?
3. Could you send us a screenshot and also a link to where we can check this?
Hello,
1. I’ve managed to save the organizer on
https://wfcn.org/wp-admin/post.php?post=6674&action=edit
Please remove “test” from Organizer Description.
2. When I click on “Youth Mental Health First Aid Training” it redirects me to the external link.
3. Are you referring to this? I’ve managed to save it as well.
Could you try manually clearing browser cache?
Hello,
One license per domain is allowed. So please deactivate it first and then activate agin on your main domain.
Ashan,
On dev2 still 1.1, but confirmed on customer’s website:
https://tellytap.com/title/test-title/
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Olga my friend thank you soo much for pointing this out!! We will improve this and add more validations and verifications and get a new version out soon 🙂
that is not the page. that is the event…. im talking about the thumbnail in the https://livelifespiritual.com/event-directory/ page….
Could you try removing them and the try re-generating Lat/Long values?