Replies for tickets on suppota
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Hello,
Event’s timezone is Australia:
Could you change it to EventON’s timezone?
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Hello,
There is no way of fixing the issue from our side, I am afraid. Please contact the cache plugin developers and ask about the issue.
It would be good to be able to submit a ticket while creating the ticket instead of having to go back and then add it. I am trying to help you, make it easy.
Thanks for the reply.
The Event Color issue has been addressed at this point after the last exchange.
When we log into the Events page after submitting an event through the EventOn Action User form, there is no longer an ability to make edits in this space.
As it stands, we cannot make any Events edits within the EventOn block.
We have a screenshot showing this in the URL below, but here is the error message:
“Your site doesn’t include support for the EventOn Classic Template block. You can try installing the block or remove it entirely.”
https://docs.google.com/document/d/1eeycDg2RdvPDbDi_-T2n8CdNDRsB4BlmYkmg_WpXM_A/edit?usp=sharing
Lastly, this issue noted above still persists and has us wondering if it is causing issues with the EventOn plugin
the-events-calendar/src/Events/Calendar_Embeds/Calendar_Embeds.php:118
We had removed The Events Calendar a while back once opting to use EventOn, but cannot find this error or work to resolve and your help with these issues would be appreciated.
Jay
P.S. The “Extended Insight on Ticket Sales” pop-up doesn’t seem to work properly either. It launches, the arrow spins forever and it never completes.
Done.
I still cannot access FTP, I am afraid. Could you also show the password on the screenshot itself?
Ashan,
On dev2 after I added the downloaded .ics file:
