Reply to: tickets(169453)

Please send us FTP access to your site as a private message, so we can perform several tests from our end.

Reply to: tickets(170822)

Could you go to EventON > Action User > User Capabilities > enable Edit Published Events. If this doesn’t help please send us “contacto” login info so we can check this.

Reply to: tickets(171106)

Could you update EventON to 2.8.7? It seems that this issue is caused by your version of EventON.

Reply to: tickets(170461)

Hi! I deactivated all plugins and themes on our site and have confirmed that the issue lies in the EventOn plugin. I’m attaching a screenshot.

Reply to: tickets(171051)

Hi Artem,

Thank you for your reply. The Calendar page is using the eventon built-in element (if that makes sense) instead of a generated shortcode, so I’m not sure where to add this additional shortcode snippet. Would you advise?

I’m not very confident with making edits to the debug file, so I can provide my FTP credentials for you to access and add the code. You can find login credentials below:

 

username: upi2019-heyjk

password: 2kptoerFHEg8

host: upi2019.sftp.wpengine.com

port: 2222

 

Thank you very much!